Frequently asked questions

Questions, answered.

Quick answers for planners, organizations, self-planners, and vendors. If you can’t find what you’re looking for, our team replies within one business day.

Getting started

Sign up, learn the lay of the land, get your first event off the ground.

9 questions

AI

How the AI Planner, vendor matching, and contract review actually work.

4 questions

Vendors

Joining as a vendor, getting matched, messaging, and reviews.

5 questions

Billing

Plans, payment, cancellations, and team seats.

5 questions

Security

How we protect your data, your account, and your guests' information.

3 questions

Data

Import, export, integrations, collaboration, and who owns what.

5 questions
Still stuck?

Talk to a real person, not a chatbot.

Our team replies within one business day. Reach us by email, or head to the Help Center for deeper articles and troubleshooting.

Average reply time
Under 24 hours
Mon–Fri, replies typically much sooner.